F.A.Q.
If you have any further questions please contact us.
Email: [email protected]
Call: 020 7603 8002
General
I'm not sure what Plenish product to start with...
No problem! We have created a Quiz to help you find your perfect Plenish routine
What is your refund/return policy?
As our goods are perishable, we do not accept returns however if you are not happy with any purchase you have made with us for any reason, please contact [email protected] with your name, order number, purchased items, and the reason for requesting a refund.
See our full terms of sale here.
What is your delivery policy?
Delivery is free when you spend £35 otherwise it's £6.95.
We deliver Monday - Friday, at checkout you can select your delivery date, next day is available for orders placed before 11am.
Please note that large deliveries may incur an additional cost, our Customer Service team will contact you before shipping the order if applicable.
See more on our delivery page here.
Where do you deliver to?
We currently ship across Mainland UK. If you are unsure on if we cover your delivery area, please contact our friendly customer care team on [email protected] and we'd be happy to check!
Do I need to be in to accept the parcel?
No, our couriers can leave the parcel safe if you are out but please note, if you are ordering our shots, we advise getting these into the fridge ASAP!
Why do you use plastic?
We’re mindful of every material we choose — and always looking for better. While we avoid plastic wherever we can, for certain products like our shots, it remains the most practical solution for now. That said, we’re committed to doing better with what we use. Our 60ml bottles are made from 100% recycled PET (excluding caps and labels), and our 420ml bottles contain 50% recycled PET. We also keep things low-impact where possible; our delivery boxes, insulation and secondary packaging are paper-based and recyclable.
Where does your produce come from?
We work with our supply chain partners to carefully select the freshest produce from mainly British and European farms. We’ll be publishing more information on the provenance and sustainability of our ingredients very soon.
Barista M*lks
Why is it called Barista m*lk?
Acidic coffee can sometimes cause the ingredients within plant-based m*lk to curdle. Heating speeds up this process. Barista milk has been created to use in coffee so it doesn’t separate and creates a silky micro-foam on the top of your coffee. Our Barista range uses 100% natural ingredients, unlike other brands that use added oils, additives and gums in their formula. We’re actually the UK’s only Barista range free from added oils and additives.
Why do other Barista m*lks contain oils and additives?
It gives the milk a thicker, creamier texture so it froths. With extensive research and testing, we’ve proved that plant-based milks don’t need these nasty ingredients to make a silky micro-foam! (Micro-foam is Barista talk for the froth on the top of the coffee).
Why is it bad to have added oils and additives in m*lk?
Oils and gums in the milk can alter the flavour, and too much in your diet can cause bloating.
How have you created a product that is creamy but doesn’t have added oils and additives?
Through years of extensive research and testing. The properties needed to make barista m*lks are inherent to these natural
ingredients. Therefore we fine-tuned amounts/ratios, instead of using refined ingredients.
Why is only your Oat Barista gluten free?
Our m*lk range is naturally gluten free however, our core oat range and barista oat range are certified gluten free as oats can often become contaminated with other gluten containing cereals during harvest and processing, so it's important we test and reassure our consumers that these products are gluten free.
Is your Barista m*lk low in sugar?
Our Almond and Soya Barista milk are low in sugar. 1.3g per 100ml (Almond) and 1.5g (Soya). Our Oat milk contains fewer grams of sugar than our competitors, but we can’t claim it’s ‘low in sugar’.
What is your delivery policy?
We deliver next day Monday - Saturday if ordered by 11am. Delivery is free for orders £35 and above or £6.95 for orders under.
M*lks
Are your m*lks organic?
Most of our m*lks are organic, but our Enriched range is the exception. That’s because adding extra vitamins and minerals means it can’t be certified organic — so we chose to prioritise function and fortification, without compromising on our standards. Just like the rest of our range, Enriched contains no gums and no oils.
How are your M*lks made? How can you milk a nut?
The exact process varies slightly depending on the nut but the basics are the same for all of our M*lks. We work with small, sustainable farmers to carefully source and select the highest quality organic nuts and oats. These are soaked in water and blended to create a nut paste or pressed to create an oat paste, which is then blended with water and a pinch of salt to create our final M*lk. No added stabilisers, emulsifiers, oils or sugars. Just three simple ingredients: nuts or oats, water and a pinch of salt. In our Coconut M*lk, we blend in a small amount of organic rice to stop the coconut milk and water separating, giving it a rich and creamy texture without the need for additional gums or oils.
Why are you more expensive than some other brands on the market?
We make our products in a way that’s good for you and good for the planet. That means sourcing organic nuts from sustainable farms. It means using 3 times as many nuts as the average brand (some of whom only use 1% almond in their almond drinks!) and no stabilisers (like gellan or locust bean gum) or emulsifiers (like sunflower oil or lecithin). Our core range uses organic nuts which are more expensive than non-organic ones but they’re much better for you and the planet read more here. Using more nuts to give a rich and delicious texture is more expensive than using artificial flavourings, stabilisers or emulsifiers. We believe it’s worth paying more for a product that’s made with everything you need and nothing you don’t – hopefully you do too!
Are your M*lks gluten-free?
All of our M*lks are made without gluten-containing ingredients, however only our classic Oat M*lk is certified gluten-free, not our Enriched Oat+ M*lk.
Why do you add salt to your M*lks?
Although a controversial ingredient, consuming unrefined, mineral-rich salt varieties like sea salt rather than heavily processed salt actually alkalises the body, providing essential electrolytes to prevent dehydration as well as supporting digestive health and optimal nutrient absorption. What’s more – much like in cooking – a pinch of salt brings out the natural flavours of the nuts and oats.
Why is there sediment at the bottom of my M*lk carton?
When storing our M*lks, you may notice a residue or sediment at the bottom. Don’t worry – it’s just the blended nuts or oats that can sometimes settle at the bottom! Simply give the carton a good shake so it mixes with the rest of the M*lk before using.
Why do the M*lks sometimes separate? How can I avoid this happening in my tea/coffee?
Since our M*lks don’t contain any stabilizers or gums, they can sometimes split when added to very hot drinks. Don’t worry, this is a completely natural process and doesn’t affect the quality of the cuppa – it can just look a bit different! To stop this happening, try keeping the M*lk chilled before adding into hot drinks and allow hot drinks to cool slightly before adding the M*lk. Pro tip: if you’re aiming for the perfect cup of coffee, avoid using dark roasted coffee with our M*lks as its high acidity encourages splitting.
What is UHT? How are your M*lks able to be stored ambient when unopened?
UHT stands for Ultra High Temperature. It’s way of eliminating any bacteria that is present in all fresh food. This means our
M*lks last longer without going bad, even when stored at room temperature. However, once opened it is best to refrigerate and consume within 5 days.
How do I best use your M*lks?
All our M*lks can be used just like you’d use regular milk – in coffee and tea, over cereal, in smoothies and shakes, or used in cooking and baking. Our Almond M*lk is a great all-rounder. A splash is all you need take your cereal, cuppa or smoothie to the next level! Oat and cashew make a kick-ass coffee.
What is your delivery policy?
We deliver next day Monday - Saturday if ordered by 11am. Delivery is free for orders £35 and above or £6.95 for orders under.
Shots
How do I know which Plenish Shots are right for me?
Each Plenish Shot is crafted with a specific benefit in mind, so the best ones for you depends on what your body needs most right now! Find more details about the benefits of each on the product pages.
Still unsure? Drop us a message on [email protected] - we’re always happy to help you find your perfect match.
When can I drink a Plenish shot?
You can enjoy a Plenish Shot any time of day! You may prefer to enjoy one first thing in the morning to kickstart the day, when feeling under the weather or as part of a daily wellness routine.
Can I drink more than one shot per day?
In the Plenish office, we can sometimes get through multiple shots a day depending on how we are feeling however it does depend on the individual, for any specific advice we suggest checking in with your GP.
Do the shots need to be refrigerated?
Yes, for optimal freshness and quality, our shots should be kept in the fridge and consumed by the use-by date found on the lid of the 60ml bottles and on the neck of the 420ml bottles.
How long do Plenish shots last after opening?
Each 60ml shot is designed to be consumed in one go, but if you prefer to sip, the bottle needs to be consumed within 24 hours of opening. The 420ml dosing size needs to be consumed within 8 days of opening.
Is it safe to consume Plenish shots when pregnant or breastfeeding?
Each individual is different, we recommend checking with your healthcare provider to ensure they’re right for your personal needs.
What is your delivery policy?
We deliver next day Monday - Saturday if ordered by 11am. Delivery is free for orders £35 and above or £6.95 for orders under.
Fibre Shots
Is this a replacement for fibre-rich foods?
No, it’s designed to support, not replace, a balanced diet. We always recommend getting fibre from a
variety of plant-based foods alongside the shots.
When will I feel the benefits?
This isn’t an instant fix, fibre works best when taken consistently over time as part of your daily routine.
Is it suitable for daily use?
Yes, it’s designed to be taken daily as part of a regular wellness routine.
Can I drink Plenish Fibre Shots if I have IBS?
It’s recommended to avoid chicory inulin if you have IBS as it’s a high fructan fibre. Always seek advice from your health care provider if in any doubt.
Is Chicory Inulin safe?
Inulin is a widely used, plant-based fibre that has been studied for decades and has been approved for use in foods and beverages by both EU and UK regulatory authorities since 2015.
What is your delivery policy?
We deliver next day Monday - Saturday if ordered by 11am. Delivery is free for orders £35 and above or £6.95 for orders under.
Plenish Ultra Shots
What makes these Ultra shots different from your current range?
The Ultra range is designed to deliver more of everything — more superfoods, more functional benefits.
- Fortified with 100% of your recommended daily intake of a key vitamin, plus a source of essential minerals
- Multiple sources of hero ingredients for superior potency and absorption:
- Ginger: cold-pressed, dehydrated and extract (triple-sourced)
- Turmeric: cold-pressed and dehydrated (double-sourced)
Is there sugar added to the Ultra shots?
No added sugar here — only the naturally occurring sugars found in our cold-pressed fruits and roots.
Are they suitable during pregnancy or for children?
Yes, our shots are safe for all ages and contain no allergens. However, due to their naturally fiery flavour — especially with high levels of turmeric and ginger — they may be too intense for younger palates. If you're pregnant or under medical supervision, we recommend checking with your healthcare provider before adding them to your routine.
Can I drink both the Ginger Ultra and Turmeric Ultra in one day?
Absolutely. Many fans love one in the morning for a daily wellness ritual, and one in the afternoon as an energy kick.
How should I store the Ultra shots?
All Ultra shots must be kept refrigerated between 0–8°C — both before and after opening. They’re made with fresh, cold-pressed ingredients, so treat them like fresh produce.
What makes Ultra Ginger “ultra”?
This shot delivers a fiery 29g of triple-sourced ginger (cold-pressed, dehydrated and extract) and is fortified with
- 100% of your recommended daily intake of vitamin C
- Source of zinc
- Vitamin C and Zinc support normal immune function
What makes Ultra Turmeric 'ultra'?
Each shot is formulated to support normal energy levels, with
● 100% of your daily vitamin B12
● A source of iron
● Plus, a spicy blend of black pepper and cayenne for bioavailability
Fun fact: Black pepper may help the body absorb curcumin, turmeric’s active compound, more effectively.
There’s something floating in my Ginger Ultra bottle – is that normal?*
Totally normal — and actually a sign of quality. The white sediment you might see, especially in the neck of the bottle, is a combination of gingerol and natural oils from our potent ginger. It may look unusual, but it’s 100% natural. Just give it a gentle swirl before opening to mix everything back in.
What is your delivery policy?
We deliver next day Monday - Saturday if ordered by 11am. Delivery is free for orders £35 and above or £6.95 for orders under.
Subscriptions
What is the benefit of signing up to a subscription?
Signing up to a Plenish subscription means a 10% saving on all of your orders as well as convenient, fuss free and consistent deliveries of your favourite Plenish products so you never have to worry about running out! Our subscriptions are flexible and you’re able to make any changes yourself by logging into your account on our website.
How do your subscriptions work? Can I cancel at any time without additional charges?
To set up a subscription you add the products you’d like to your basket by clicking ‘subscribe and save’. The subscription recurs as frequently as you choose, and you can cancel at any point without an additional charge. Please ensure cancellations are made 72 hours prior to the next planned delivery date.
I am on a subscription and will be away on holiday – can I pause my orders?
Yes! When logged into our website, click into the My Account section and you can ‘skip’ a subscription delivery. This action needs to be done prior to the order being processed and payment being taken. If you are unsure on when you’d like the next order to arrive, there is also an option to ‘pause’, simply restart when you’re ready!
Can I add or remove products from an existing subscription I have?
Sure! If you’d like to make any changes to the products on order, you can do so in the My Account section.
Can I change the frequency of my subscription deliveries?
Yes! If you need deliveries more or less often, you can amend the frequency in the My Account section.
How do I cancel my subscription?
When logged into our website, you can cancel your subscription in the My Account section. Please note this will only cancel future orders and will not cancel any orders that have already been processed. Please ensure cancellations are made 72 hours prior to the next planned delivery date.